Our Process
From concept to completion, Lotus Hospitality Products delivers excellence through our comprehensive six-stage process. With over 50 years of expertise, we partner with leading hotels worldwide, managing every aspect from initial design and material selection to manufacturing and final delivery. Our process ensures quality, timeliness, and complete client satisfaction at every step.
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Global Manufacturing Excellence
With manufacturing partners across Vietnam, China, Canada & Mexico, we leverage relationships with over 7,400 raw material vendors and 1,200 manufacturers. This global network allows us to deliver exceptional quality while maximizing cost efficiency for our clients, including major hotel brands like Westin, Hyatt, and Marriott.
End-to-End Project Management
From initial concept to final installation, our dedicated team provides comprehensive oversight. With on-site engineers, architects, and project managers, we ensure seamless coordination across all phases - including design, procurement, manufacturing, and logistics - resulting in timely delivery and superior quality control.
Custom Solutions & Quality
Every project begins with detailed planning and prototyping, including model room creation for testing designs in real-life settings. Our rigorous quality control process includes comprehensive inspections from initial build to packaging, ensuring each product meets our exacting standards before delivery.
Design and Development
This is where the product concept is created and refined. It involves research, prototyping, and testing to ensure the product meets all necessary specifications and standards.
Sourcing Materials
Once the design is finalized, the necessary raw materials and components are sourced from suppliers. This step involves negotiating with suppliers, ensuring quality, and managing logistics.
Production Planning
This involves scheduling the production runs, allocating resources, and ensuring that all necessary equipment and personnel are available.
Manufacturing
This is the actual production phase where raw materials are transformed into finished products. It can involve various processes such as machining, assembly, welding, and quality control.
Quality Control
Throughout the manufacturing process, quality control measures are implemented to ensure that the products meet the required standards. This can involve inspections, testing, and adjustments to the production process.
Packaging and Distribution
Once the products are manufactured and pass quality control, they are packaged and prepared for distribution. This step involves labeling, packaging, and shipping the products to customers or retailers.
Ordering Process and Procedures
For producing quotes and accepting orders for casegoods, seating, atrwork, mirror, and lighting requests.
Download FormStatus
Description
Typical Timing
Yes/No
Has the client submited conceptual ideas, images, sketches, photo or drawings? Has the client provided pictures of specific product they are interested in?
2-3 days
Yes/No
Has Lotus began with sketching ideas and researching options in conjunction with the designer base on their product & budget? If an image has been provided, pricing typically happens within 24-48 hours.
2-3 days
Note
After final approval of estimate and purchasing has been decided, a deposit is required to have the order entered into production. Lotus then initiates line drawings based on the quoted measurements,
2-3 weeks
RECEIVED?
Yes/No
Line drawings are sent to the rep and or client for approval, once the signed off drawings are received the order is staged for production.
3-5 days
RECEIVED?
Yes/No
Fabric, wood and metal samples are sent for approval; 2-3 weeks to receive samples
2-3 weeks
RECEIVED?
Yes/No
Once the final set of line drawings are approved, a sample is produced for client to review and approve, this is done prior to going to mass production. 3-4 weeks
3-4 weeks
Note
Once production is started, orders typically take 45-60 days production
5-6 weeks
Note
The factory sends an inspection report with pictures, video of each item fully assembled, the order is then packed and loaded on the container
2-3 days
Completed
Yes/No
Once inspection have been reviewed and approved by the client, LHP requires final payment before the container leaves the port.
1-2 weeks
Note
Crates are labelled with product type, picture and installation instructions.
3-5 days
TBD
It is pre-determined which mode of transportation suits the clients needs; i.e. MOST EXPENSIVE / Air freight (10 to 15 days) , EXPENSE GREATER than standard / Fast Boat only available for China shipments (22 to 29 days) or STANDARD / Via ocean (50 to 60 days). These modes of transportation can be changed up until 2-3 days before product leaves port.
50-60 days
Note
Products are passed through Overseas Customs and US Customs.
2-3 days
Note
Once cleared by customs, the freight forwarder calls the client and the client is given a heads up on a delivery date and time of ETA to the job site and or delivery address provided to on the PO. (Our team can be there to assist you and your client )
2-3 days
** Life Cycle of project **
22 weeks to 12 weeks
However, if the timing of the tasks above are reduced, the project life cycle can be less.